Shipping Information
Processing Time
All orders are processed within 1-2 business days from the order date. Orders placed after 12:00 PM EST will be processed the following business day. Please note that we do not process or ship orders on weekends or holidays.
Shipping Methods and Delivery Timeframes
Standard Shipping
- Delivery within 5-7 business days
- $9.95 or FREE on orders over $200
- Tracked service with signature confirmation
Express Shipping
- Delivery within 2-3 business days
- $19.95
- Priority processing and handling
- Requires signature upon delivery
Overnight Shipping
- Next business day delivery
- $29.95
- Orders must be placed before 12:00 PM EST
- Signature required
International Shipping
We offer international shipping to select destinations worldwide. Delivery times and costs vary by location.
European Union
- 3-5 business days: $25.00
- Express: 1-2 business days: $45.00
United Kingdom
- 2-4 business days: $20.00
- Express: 1-2 business days: $40.00
Asia & Australia
- 5-10 business days: $35.00
- Express: 3-5 business days: $65.00
Rest of World
- 7-14 business days: $30.00
- Express: 5-7 business days: $55.00
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to monitor your package’s journey. You can also track your order by logging into your account on RiveLingerie.com.
Shipping Restrictions
We are unable to ship to PO boxes or freight forwarders. Some remote locations may require additional delivery time. For luxury items exceeding $500 in value, we require signature confirmation for all delivery methods.
Multiple Shipments
If your order contains items with different availability statuses, they may be shipped in separate packages. You will not be charged additional shipping fees for multiple shipments. Each package will include its own tracking information.
International Customs and Duties
All international orders are subject to customs clearance procedures. Additional charges for customs clearance, import duties, and taxes are the responsibility of the recipient. RiveLingerie.com has no control over these charges and cannot predict what they may be.
Delivery Issues
If you experience any issues with your delivery, please contact the shipping carrier directly using the tracking number provided in your shipping confirmation. If you are unable to resolve the issue with the carrier, contact our customer service team through RiveLingerie.com for assistance.
Failed Deliveries
If a delivery attempt fails due to an incorrect address, recipient unavailability, or unpaid customs fees, the package will be returned to our facility. Additional shipping charges will apply to reship the order to the correct address.
Holiday Shipping
During peak holiday seasons, we recommend placing orders early to ensure timely delivery. Extended processing times may apply during promotional periods and major holidays. Specific holiday shipping deadlines are announced on our website.
Shipping Address Accuracy
Please ensure your shipping address is complete and accurate. We are not responsible for orders shipped to incorrect addresses provided by the customer. Address changes can only be made if the order has not yet entered the shipping process.
Special Packaging
All items are carefully packaged in our signature luxury boxes with tissue paper and protective materials to ensure they arrive in perfect condition. Each shipment includes a care card and authenticity certificate.
Environmental Commitment
We are committed to sustainable practices and use recyclable and biodegradable packaging materials whenever possible.
Questions About Shipping?
For shipping inquiries not addressed here, please visit the Customer Service section on RiveLingerie.com or contact us through our customer portal. Our team typically responds within 24 hours during business days.